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The Stack / Analytics
Dovetail
05 OutcomesYes for teams sitting on unread feedback, with one catch — Dovetail ingests interviews, support tickets, and NPS verbatims, then its AI clusters them into themes you can defend with receipts. Feedback is canonical Outcomes-layer scope, and this is the category's most operator-friendly tool. But Dovetail cut its self-serve Professional plan in February 2026: it's Free (one channel, one project) or Enterprise (custom, sales call) now — no middle tier for a solo operator to grow into.
The job in the stack
The feedback-intelligence seat: transcripts, tickets, and survey answers clustered into themes with citations back to the customer voice.
Pricing
| Plan | Price | Notes |
|---|---|---|
| Free | $0 | One channel, one project, AI chat and summarization — no card required |
| Enterprise | custom | Unlimited channels/projects/docs, AI dashboards, SSO, audit logs; invoiced only |
Pricing verified 2026-07-08. Plans change — the source of truth is Dovetail's own pricing page.
Models & versions
- Dovetail AIAuto-themes, summaries, and search across all customer inputs
The honest read
What works
- +Themes carry citations — every insight traces to a real quote
- +Ingests everything: calls, tickets, surveys, docs
- +Turns feedback from anecdote-war into evidence
What breaks
- −No self-serve mid-tier since Feb 2026 — Free or a sales call, nothing between
- −Value needs input volume — thin feedback in, thin insight out
- −Enterprise pricing isn't published; budget for a negotiation
Use it for
- →Product teams mining interview libraries
- →Founders synthesizing support tickets into roadmap signal
- →Agencies reporting voice-of-customer to clients
Skip it if
- ×Feedback volume is ten items a month — read them yourself
- ×You need survey collection, not analysis — pair it with your forms
- ×You need paid features but aren't ready for an Enterprise sales call
Questions operators ask
?Dovetail or just asking Claude to summarize feedback?
Claude summarizes a batch; Dovetail maintains a living, searchable corpus where themes accumulate across months and every claim links to source quotes. One is a task, the other is infrastructure.
?What happened to Dovetail's Professional plan?
Dovetail cut it in February 2026. The public pricing page now shows Free and Enterprise only — if you outgrow the free tier, expect a sales conversation, not a self-serve upgrade.
What changed
- Released from staging (feedback-intelligence seat, Outcomes layer). Corrected before release: Dovetail discontinued its self-serve Professional plan (was $15/user/mo) in Feb 2026 — pricing is now Free or custom Enterprise only, no published mid-tier.
Give Dovetail a job
The feedback-intelligence seat: transcripts, tickets, and survey answers clustered into themes with citations back to the customer voice.
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